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PG Branding Terms and Conditions

There shall be no binding contract between Seller & Buyer until the Buyer’s order has been accepted by the Seller.

The receipt of order confirmation from the Buyer, constitutes the acceptance of the Terms and Conditions.

These conditions shall apply to the exclusion of all other terms including any standard terms of Buyer, excepting as agreed in writing by the Seller. Acceptance of any goods will be deemed to indicate the Buyer’s agreement to these conditions.

Seller reserves the right to change the design and specification of any product or goods ordered by the Buyer without notice and substitute with comparable goods.

Payments

Payment is required before any order is processed for the first three orders unless credit facilities have been approved with us in advance of the order.

Pre-approved credit accounts shall be made in full within 30 days of invoice. Credit facilities may be withdrawn without notice.

Seller reserves the right to charge interest of 2.5% monthly on all accounts that remain unsettled within our terms of trading.

Cancellation

Once an order confirmation is received, a charge may be made to the Buyer for any work carried out up to the date of written cancellation.

Once artwork has been approved, the Buyer may be liable for all charges relating to the said order.

Price

Unless otherwise agreed, the price of goods will be that ruling in the Sellers price list at date of despatch. Seller reserves the right to alter prices at any time without notice.

Unless otherwise agreed, all prices quoted are exclusive of carriage and delivery charges. Vat is charged on all orders at the prevailing rate at time of despatch.

Payment

Payment terms are payment with order for the first three orders and thereafter 30 days from date of Seller’s invoice subject to satisfactory trade references. Credit facilities may be withdrawn without notice.

Seller reserves the right to charge interest of 2.5% monthly on all accounts that remain unsettled within our terms of trading.

Artwork

The best results are achieved using original artwork of high quality. Please check with our Sales office to ensure artwork is received in the correct format for your personalisation or see our artwork specifications link. A proof will be supplied prior to personalisation of the goods.

Click here to download our Artwork Guidelines

Buying Samples via PayPal

By using our 'Buy Sample' service, you agree that the Sample may or may not be plain stock, and colours and descriptions may vary from what is shown on the website.

Samples are not produced with your logo.

Please allow for 7-10 working days from receipt of payment to receive your purchased sample. Please be aware that where requests of 6 or more samples are made, leadtimes may be subject to change.

We do not control stock of all product samples, and refunds will be issued if we cannot fulfil your order.

Returns/Refunds of Samples

Sample costs will be refunded if we cannot fulfil your order.

Samples returned in their original packaging and in a re-saleable condition will be refunded on receipt. Samples should be returned to us on the address listed on the “contact us” page.

All samples should be returned at your own expense.

Returns/Refunds of Personalised Goods

The best results are achieved using original artwork of high quality. Please check with our Sales office to ensure artwork is received in the correct format for your personalisation. A proof will be supplied prior to personalisation of the goods.

All printed stock is non-returnable due to the bespoke nature of the print. These are considered personalised goods made to your specifications and cannot be re-sold to anyone else.

If there is a print error deemed to be our fault we will offer to re-print the products or provide a refund as above.

Transfer of Property

Property in the goods shall remain with the Seller until Seller has received payment in full of the price and all sums due under contract.

Failure by the Buyer to make all necessary payments when due shall give Seller the right without prejudice to any other remedy of Seller, to repossess the goods and enter any premises for such purpose.

Force Majeure

Without prejudice to any other of these conditions, Seller shall be under no liability for delay or non performance of any obligations hereunder due to circumstances whatsoever beyond the control of the Seller.

Law

This contract shall be governed by and construed in accordance with English law and the courts of England shall have jurisdiction to hear all disputes arising in connection with it.

Telephone Calls

For security and training purposes, telephone conversations may be recorded.

PG Branding is the trading name for HG Merchandise Ltd.